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SHIPPING & RETURNS

FREED shipping fees and duties will be applied for orders to all destinations at checkout.

If you wish to expedite your order shipping fees will apply based on destination.

 

Order Processing

Our order processing time is 1 to 10 days from date of order placed.

Free Standard Shipping

Please allow 7-14 business days of your order

 

Tracking

Email notification will be sent at the time of shipping from our warehouse with tracking number

Note: Masks are shipped regular mail and tracking number will not be provided

 

Important Note – Potential Shipping Delays

 

Please note due to the global freight issues there may be further delays in shipping which may lead to extended delivery times. Your satisfaction remains our top priority, and we are doing everything we can to get your order to you as quickly as possible and appreciate your understanding.

 

RETURNS

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange, minus the cost of shipping. All sale items are final sale.

Returns must be requested within 10 days of delivery date of online orders. All returned items must be in new and unused condition, with all original tags and labels attached.

Items sold at 40% or more off the original list price are all final sale items. 

We are unable to accept returns on accessories.

 

RETURN PROCESS

For online returns please submit your return request through customerservice@freedgroup.ca and send the item back to using the carrier of your choice. 

  • Return processing may take up to 6 business days of receiving to complete.
  • We are unable to process refunds or store credits until your item is received and has been inspected by us.
  • Duties, taxes, and VAT are not refunded on international returns.
  • The cost of return shipping is at the customer's expense.
  • We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.  

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. 

EXCEPTIONS    

The following items cannot be returned:  

  •     Face Masks  
  •     Facial Coverings    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-204-786-6081 

customerservice@freedgroup.ca 

CONTRACT Manufacturing

We serve people our products and services.

With 100 years of manufacturing expertise, let Freed & Freed take care of your production with ease. We are known for quality and specialize in outerwear, but have a broad range of experience across all garment types. We are a full service shop and can handle all parts of the manufacturing process from design concept to final production.

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