SHIPPING & RETURNS
If you wish to expedite your order shipping fees will apply based on destination.
Our order processing time is 1 to 10 days from date of order placed.
Please allow 7-14 business days of your order
Email notification will be sent at the time of shipping from our warehouse with tracking number
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange, minus the cost of shipping. All sale items are final sale.
Returns must be requested within 10 days of delivery date of online orders. All returned items must be in new and unused condition, with all original tags and labels attached.
Items sold at 40% or more off the original list price are all final sale items.
We are unable to accept returns on accessories.
For online returns please submit your return request through firstname.lastname@example.org and send the item back to using the carrier of your choice.
- Return processing may take up to 6 business days of receiving to complete.
- We are unable to process refunds or store credits until your item is received and has been inspected by us.
- Duties, taxes, and VAT are not refunded on international returns.
- The cost of return shipping is at the customer's expense.
- We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
The following items cannot be returned:
- Face Masks
- Facial Coverings
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
We serve people our products and services.
With 100 years of manufacturing expertise, let Freed & Freed take care of your production with ease. We are known for quality and specialize in outerwear, but have a broad range of experience across all garment types. We are a full service shop and can handle all parts of the manufacturing process from design concept to final production.